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    • Transmitters
      • Flushable | 223 KHz & 512 Hz
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  • Products
    • Transmitters
      • Flushable | 223 KHz & 512 Hz
      • Miniature | 512 Hz
      • FD Series | 512 Hz
      • HD Series | 8 KHz
      • LD Series | 16 Hz
      • BuzzBox | Line Transmitter
    • Receivers
      • Ardy Receiver | 223 KiloHertz
      • Ardy 223 KiloHertz Analog Kit
      • Ferris Receiver | 512 Hertz
      • Ferris 512 Hertz Analog Kit
      • LineFinder 2000 Receiver | 512 Hertz
      • LineFinder 2000 Kit | 512 Hertz
      • LineFinder 2200 Receiver | Multiple Frequencies
      • LineFinder 2200 Kit | Multi Frequency
    • Accessories
      • Mirror on a Stick
      • Sludge Sampler
      • Dropheads and Dropcaps
      • Replacement Battery Caps
      • Spring Carriers
      • Push Rods / Rodders
      • Receiver Cases
  • Your Industry
    • Pumper
    • Cleaner
    • Municipality
    • Home Inspectors
  • Repairs
  • Training
    • Analog Locating
      • Practice Analog Locating (PDF)
      • Analog Sonde Locating (PDF)
      • Using Flushable Transmitters (PDF)
    • Digital Locating
      • Practice Digital Locating (PDF)
      • Digital Sonde Locating (PDF)
      • Digital Line Tracing (PDF)
    • Videos
      • Training Videos
  • My Account
    • Sign-In
    • Create Account
  • Your Cart0

    No products in the cart.

FAQ

Home / FAQ
Q: My analog receiver won’t pick up a signal. When I move it away from the transmitter the signal disappears. When I hold it a couple of inches away I can hear a faint signal. What is wrong? Collapse

A:: The antenna is most likely broken. Please send it back to us for repair.

Q: My equipment needs repair. What is the process to get it back to you for repair? Do I need a RMA #? Expand

A: First give us a call at 800-541-9123 or submit a repair form online www.prototek.net/repairs. This way we know its coming.  Second make sure the equipment is well padded in the box as to not sustain damage during shipping. Third please ship through UPS or FedEx only. USPS does not deliver to us. Insurance is always a good idea. No you don’t need an RMA #.

Q: Where is my package? Expand

A: If you have an email on file with us you will receive an email from either UPS or FedEx with your tracking number. If you don’t see it in your inbox check in your junk mail. Or you can call 800-541-9123 or email us at prototeksales@prototek.net Mon-Fri 7-4 PST and someone will be happy to help.

Q: I tracked my package and it says it was delivered but I can’t find it. What do I do? Expand

A: First we recommend you take a quick look around. Check under anything that might be on the front porch( Chair, bench, flower pots, etc…). Check the backdoor if you have one. FedEx and UPS will deliver the package to wherever they feel is a safe spot. If you still can’t find the package please call us at 800-541-9123 immediately so we can start an investigation with the carrier.

Q: Can I buy replacement parts for my Receiver? Expand

A: No. We don’t sell replacements parts. You will need to ship it to us for repair. Please see our repairs page for details and to submit a repair form.

Q: Can I buy battery caps for my LineFinder? Expand

A: Yes you can. Please call us at 800-541-9123 to order. They are $20 each.

Q: Can I just buy a replacement cap for my durasonde transmitters? Expand

A: Yes. For the FD-10, FD-20, HD-40, LD-9 and LD-14 they are all the same cap for $15 each. For the FD-40 and HD-80 they are a larger cap for $30 each.

Q: My receiver isn't picking up the 512 Hz signal, is there a way you can test my receiver over the phone? Expand

A: Yes. We can do a test with a 512 Hz signal over the phone. Please call us at 800-541-9123 and our sales team will be happy to help.

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Prototek Corporation

19044 Jensen Way NE Poulsbo WA 98370

800-541-9123

prototeksales@prototek.net

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